Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

Patisserie Rui Bakery offers various kind of Payment Methods as shown below :-
1. Credit Card (during COD option in store)

2. Bank Transfer

Bank : Hong Leong Bank
Bank Account : 00100415052
Account Name : Patisserie Rui Bakery

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may screen shot or download receipt and Whatsapp to 0123177290
 

3. GrabPay
 

4. Touch & Go Pay
 

5. Cash - COD - payment upon pick up

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and delivery address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send whatsapp 48 hours (2 working days, not including store off days, public holidays) for us to assist,acknowledge, confirm cancellation.

- Orders that have been made or last minute cancellation cannot be canceled and will be considered sold.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia. 

Q. How long does the delivery usually takes?
Delivery or pickup will be executed on the date chosen for the menu item. Please kindly select date of item accordingly to the date you wish to receive your item. 

Please select the menu ACCORDING TO THE DELIVERY DATE AS SHOWN, orders will be ready for self collection or delivery on the date.

If you have selected 'Delivery' option, that would most likely happen from anytime from 11 to 5pm to the address provided. 

If you have a specific delivery time, please kindly key it in upon checkout in the notes section. 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly reach us by,

1. Calling the store

2. Whatsapp 

3. Coming to our store 

We wish you a happy shopping time in our website